Bubble Planet London: No Refunds, and the Ball Pit Sometimes Closes

Bubble Planet does not give refunds. Not for any reason. And individual rooms, including the ball pit everyone comes for, close on days it does not announce in advance.

Those two facts belong together, because one makes the other matter.

The refund policy, in full:

“Subject to availability, changes of date and/or time are permitted up to 48 hours before the start time of your experience. In such a case, please contact us indicating your ticket ID. Refunds are not allowed under any circumstances.”

So you can move a booking with more than 48 hours’ notice, subject to availability. Inside that window, and in every other circumstance, the money is gone.

Now the other half. Checked on 7 October 2026, a banner across the top of their own site read:

“The ball pit will be closed on October 7 & 8. We’re sorry for the inconvenience!”

Bubble Planet’s ball pit is the headline attraction, widely billed as the largest in London. On those two days a visitor paid full price, could not get a refund, and did not get the thing they came for.

The lesson is simple and worth following every time: check the banner on their homepage on the morning of your visit. It is the only place these closures appear, and you cannot undo a booking once you have read it.

Socks are mandatory, and the floors are mirrors

There is one clothing rule and one piece of tactful advice, and both are easy to fall foul of.

“There is no specific dress code for the experience except for mandatory socks at the bubble bath, also please be considerate of the mirror-floors in some rooms.”

Socks are compulsory for the bubble bath. Sandals, bare feet or tights will not do. Bring a pair.

And the second clause is politely put but clear: several rooms have mirrored floors, so think about what you are wearing above them. Nobody else will tell you that.

A pram costs £3 to park

Prams do not go in, and the storage is charged.

“Access to the interior of the exhibition with baby strollers, suitcases, or other bulky items is not permitted. A specific area has been designated within the premises for storing them. You can purchase the cart storage service for £3, and there will be lockers available for bulky items at the entrance.”

So: £3 for the pram, lockers for bags. No suitcases inside either, which matters as this is a short hop from Wembley Park on the Metropolitan and Jubilee lines.

For a family with a baby, the real cost is the adult ticket plus £3, plus the fact that you are carrying the child for 60 to 90 minutes.

There is latex, and in one room you touch it

An allergy warning most immersive venues would not think to publish.

“There are a couple of rooms which feature latex production elements but only in one room you’ll get directly in contact with latex. Please make our staff aware of your allergy upon your arrival.”

Several rooms contain latex; one involves direct contact. If you have a latex allergy, this is the single most important sentence on their site, and it is buried in an FAQ accordion.

Separately: the experience contains strobe lights, and they ask you to tell staff on arrival if that affects you.

Three named spots are not wheelchair accessible

The honest version, with the obstacles identified rather than generalised.

“The exhibit is wheelchair accessible. Due to the nature of the experience, some parts of this experience may be less suited to customers with physical access requirements.”

Then, precisely:

Bubble Pit: stairs to get into the swimming pool.

Bubble Ocean: stairs to enter the room.

Some selfie spots: the swing and the duck bathtub.

So the venue is navigable, but two of the eleven rooms have stepped entries and two photo set-ups are not reachable. Knowing which three before you book is the difference between a good visit and a frustrating one.

On carers, the policy is generous: “For people with disabilities pay the reduced price, while the accompanying person is entitled to free admission.”

The disabled visitor needs a valid ticket, and the carer goes free on showing documentation at the entrance. Accepted: middle or higher rate DLA for care or mobility, Personal Independence Payment, evidence of being severely sight impaired, a CredAbility Access Card with the +1 category, or a recognised Assistance Dog ID Card.

It is a one-way system

Which changes how you should pace it.

“The experience takes approximately 60-90 minutes but you are welcome to stay as long as you want in each room before moving on to the next one as it is a one-way system, so make sure to make the most out of each room!”

No time limit in any room, and no going back. If you walk through the Infinity Room quickly you do not get a second pass at it.

Arrival is flexible: “It is recommended that you arrive within the time stated on your ticket, but you can arrive within the next 30 minutes.” Later than that and “your ticket will still be valid, but you may be required to wait until there is space in the following time slots.”

Children under 17 need an adult, and VR starts at 8

Two age thresholds, neither of them the obvious one.

“Children aged 2 and under can visit free of charge and minors under the age of 17 need to be accompanied by adults.”

Free under 2, not under 3. Accompanied under 17, not 16 or 18.

And for the VR room: “Children from the age of 8 onwards are allowed to participate in the VR room on their own.”

One more, which is the oddest rule on the site: “Bubble Tea cannot be sold to ages below 6 years old.”

What a ticket costs, and what VIP adds

From their own practical information: prices start from £13.90 for children and £17.90 for adults.

Prices vary by date and slot, and tickets are sold through the Fever app or the Fever website rather than directly.

The upgrade is specific: “the regular one includes only the entrance to the experience, while the VIP one includes the VR experience, a skip-the-line for the VR section and one poster of the bubbleverse.”

So VR is not included in a standard ticket. If the VR room is part of why you are going, you need VIP, and the queue-skip suggests the VR queue is the bottleneck.

Card only, for tickets, merchandise and food alike. No cash anywhere.

Buying on the door is possible but not advised: “tickets onsite will be dependent on capacity and availability.”

The hours are not published on the website

Worth flagging, because it is unusual and it affects planning.

Under opening hours, their practical information says only: “Please check the schedule in the ticketing app.”

There is no timetable on the site. As with Outernet, which posts its hours weekly to social media, you have to go to the app to find out when you can go. Since the slots are timed and booked anyway, in practice you pick from what the app offers.

They are also inconsistent about their own address. The practical information gives 22 Fulton Road, while the FAQ says “The event will take place at Fulton Road 20, Wembley, London.” Two different street numbers on one page. Use the postcode.

What is actually in it

11 thematic environments, indoors, heated and air conditioned, open since November 2023 in a Wembley unit that was previously a secret cinema and an art exhibition space.

The named rooms: Bubble Ocean, a pit of balloons. Giant Bubble. LED Room. Bubble Bath, the one needing socks. Selfie Room. Infinity Room. Bubble Getaway, a robot-led bubble show. VR. Sketch and Post, where your drawings are animated.

Photography is encouraged, with limits: “Professional equipment and tripods are not permitted.”

Other practical answers: chairs are available to sit on during the visit, beverages are sold at the end of the exhibit rather than throughout, no smoking or vaping, and no pets, though service animals are allowed.

On pregnancy, the venue is measured rather than discouraging: the experience involves being on your feet and moving for about 60 minutes but “does not feature tension or highly physical movements”, and they suggest speaking to the manager on arrival.

Group options: birthdays from 7 people with a maximum capacity of 40, school and educational groups from 10 with reserve-now-pay-later, large groups from 25, and full venue hire.

Getting there

Bubble Planet, Fulton Road, Wembley, London HA9 0TF.

Wembley Park is an 8 minute walk. Their routing advice is specific: “direct yourself to Olympic Way and turn left on Engineers Way.”

Buses: 92, 206 and 440.

Useful context on the journey: Wembley Park is 12 minutes from Baker Street, and Wembley Stadium station is 9 minutes from Marylebone, one stop. So from Zone 1 it is quicker than its reputation.

There is no parking at the exhibit.

How to plan it

Check the homepage banner on the morning of your visit. Individual rooms close, and there are no refunds.

No refunds, ever. Changes only, more than 48 hours ahead.

Bring socks. Mandatory at the bubble bath.

Mind what you wear. Several floors are mirrored.

Latex allergy: tell staff on arrival. One room involves direct contact.

With a pram: it cannot come in, and storage is £3.

Want the VR: buy VIP. Standard tickets do not include it.

Under 17s need an adult. Under 2s free. VR alone from 8.

Carer goes free, with the disabled visitor on a reduced ticket and documentation shown at the door.

Wheelchair user: the Bubble Pit, Bubble Ocean, the swing and the duck bathtub all have stepped or awkward access.

Card only. No cash anywhere.

Getting there: Wembley Park, 8 minutes, and no parking on site.

Bubble Planet

Address

Fulton Road, Wembley, London HA9 0TF

Nearest

Wembley Park, an 8 minute walk, going via Olympic Way and turning left on Engineers Way. Buses 92, 206 and 440. Wembley Park is 12 minutes from Baker Street and Wembley Stadium station 9 minutes from Marylebone. No parking at the exhibit

Hours

Timed slots only, with the schedule published in the ticketing app rather than on the website. Arrival is permitted up to 30 minutes after the time on the ticket

Booking

In advance through Fever. Date and time changes are allowed up to 48 hours before, subject to availability, but refunds are not permitted under any circumstances. On-the-door tickets depend on capacity

Price

From 13.90 pounds for children and 17.90 for adults, varying by date and slot, sold through the Fever app or website. Children aged 2 and under free. Carers free, with the disabled visitor paying a reduced price. Pram storage 3 pounds. VIP adds the VR experience, a VR queue skip and a poster

Standing

An indoor immersive walkthrough of 11 bubble-themed rooms in Wembley, including a ball pit billed as London’s largest, an infinity room, a robot-led bubble show and a VR room, taking 60 to 90 minutes on a one-way route

How to get in

Refunds are not allowed under any circumstances, and individual rooms including the ball pit close on days announced only by a banner on the homepage, so check it on the morning of your visit. Socks are mandatory at the bubble bath and several rooms have mirrored floors. Several rooms contain latex and in one you come into direct contact with it, so tell staff on arrival if you are allergic. Prams, suitcases and bulky items cannot go inside, with pram storage charged at 3 pounds. The VR room is not included in a standard ticket, only in VIP. Under 17s must be accompanied by an adult, and the Bubble Pit, Bubble Ocean, the swing and the duck bathtub all have stepped or awkward access.

Where to go next

The Mundo Pixar Experience is on the same road, and the Paradox Museum, Frameless and the Moco Museum are the other immersive options, and Outernet London is free.

Wembley Stadium is next door, and unique things to do in London covers the rest.

Questions we get asked

Can you get a refund at Bubble Planet London?

No. The venue states that refunds are not allowed under any circumstances. Changes of date or time are permitted up to 48 hours before your slot, subject to availability, by contacting them with your ticket ID. Inside that window there is no recourse, which matters because individual rooms sometimes close with only a banner on their homepage as notice.

Do you need socks for Bubble Planet?

Yes, socks are mandatory at the bubble bath, and it is the only clothing rule the venue sets. They also ask visitors to be considerate of the mirrored floors in several rooms, which is worth bearing in mind when choosing what to wear.

Is the VR included at Bubble Planet London?

Not with a standard ticket. The regular ticket covers entry to the experience only, while the VIP ticket adds the VR experience, a skip-the-line pass for the VR section and a poster. Children from the age of 8 can do the VR on their own. The fact that VIP includes a queue skip suggests the VR room is the bottleneck.

How much is Bubble Planet London?

From £13.90 for children and £17.90 for adults, with prices varying by date and time slot, sold through the Fever app or website rather than directly. Children aged 2 and under go free. Carers are admitted free while the disabled visitor pays a reduced price, on showing documentation such as middle or higher rate DLA, PIP, evidence of severe sight impairment, a CredAbility Access Card with +1, or a recognised Assistance Dog ID Card. Everything is card only.

Can you take a pram into Bubble Planet?

No. Baby strollers, suitcases and other bulky items are not permitted inside the exhibition. There is a designated storage area, with a cart storage service costing £3 and lockers for bulky items at the entrance. Since the route takes 60 to 90 minutes, that means carrying a small child throughout.

Is Bubble Planet wheelchair accessible?

Largely, with three named exceptions. The venue says the exhibit is wheelchair accessible but that some parts are less suited to customers with physical access requirements, specifically: stairs to get into the Bubble Pit swimming pool, stairs to enter the Bubble Ocean room, and some selfie spots including the swing and the duck bathtub. Carers go free.

Is there latex at Bubble Planet?

Yes. The venue states that a couple of rooms feature latex production elements and that in one room you come into direct contact with latex, and asks visitors with a latex allergy to make staff aware on arrival. The experience also contains strobe lights, which should be flagged to staff on arrival if they affect you.

What are Bubble Planet London's opening hours?

They are not published on the website. The venue's practical information says only to check the schedule in the ticketing app, since entry is by timed slot booked through Fever. You can arrive up to 30 minutes after the time on your ticket; later than that and you may have to wait for space in a following slot.