The Friends Experience in London has closed. It ended on 4 January 2026 at Immerse LDN on the ExCeL waterfront, and the only thing left on its website is a newsletter sign-up for future dates.
The site reads strangely if you land on it now, which is why people keep thinking it is still running. The banner says “Must End 4 Jan 2026” and the main paragraph invites you to celebrate Friends in London one more time before it ends on the 4th January 2026, a date that passed nine months ago. Above both sits a button marked “Sign up for future dates”, and the newsletter box offers to tell you when you can next step inside the world of Friends. Tickets and Plan Your Visit links are still in the menu.
What it was
It billed itself as the UK flagship of the Friends Experience and ran as “The One in London”. You walked through recreated sets: the fountain, the purple door of Rachel and Monica’s apartment, the foosball table at Joey and Chandler’s, and the Central Perk couch. Phoebe’s New York cab was there, as was the 18 page letter, displayed front and back. Two activations were made for London, called “London, baby!” and Friends Station, the latter being a photo spot with coffee and snacks, next to a retail store.
One detail worth noting if you are comparing reviews: the 4.6 Google rating shown on the London page is marked with an asterisk explaining that it is based on the Paris location, not this one.
What is at that venue now
Immerse LDN, the space at the ExCeL waterfront in the Royal Docks, carried on with other shows. House of Dreamers opened there in the summer of 2026 and runs to late November on the venue’s own listing. So the building is still worth checking, even though this particular show has gone.
The Friends Experience: The One in London Closed
- Address
- Immerse LDN, ExCeL Waterfront, Royal Victoria Dock, London E16 1XL
- Nearest
- Custom House (Elizabeth line and DLR) or Prince Regent (DLR)
- Hours
- Closed. The experience ended on 4 January 2026
- Booking
- Closed. The website now offers only a newsletter sign-up for future dates
- Price
- No longer on sale
- Standing
- The UK flagship of the Friends Experience, with recreated sets including Central Perk, the fountain and the purple door, plus two London-only activations
How to get in
The experience has closed, but its website still carries the original promotional text inviting visitors to come before it ends on 4 January 2026, alongside a sign-up for future dates. The 4.6 Google rating shown on the London page is based on the Paris location
Where to go next
House of Dreamers is at the same venue, and ExCeL London covers the site around it.
The Van Gogh exhibition and KidZania are two more London attractions that have closed, and Frameless is still running.
Questions we get asked
Is the Friends Experience in London still open?
No. It ended on 4 January 2026 at Immerse LDN on the ExCeL waterfront. The website now offers only a newsletter sign-up for future dates.
Why does the Friends Experience website look like it is still running?
Because the original promotional text is still on the page, inviting visitors to come one more time before it ends on 4 January 2026, a date that has passed. The header above it offers a sign-up for future dates instead of tickets.
Where was the Friends Experience in London?
At Immerse LDN, on the ExCeL waterfront in the Royal Docks, E16 1XL, with Custom House and Prince Regent the nearest stations.
Will the Friends Experience come back to London?
Nothing has been announced. The operator runs a newsletter promising to say when you can next step inside the world of Friends, which is the only signal available.
What is at Immerse LDN now?
House of Dreamers, an immersive exhibition that opened in summer 2026 and runs to late November on the venue's own listing.
Written by Robert J Wills, no. 429 in the guide.
Last checked 10 October 2026 against the venues' own published information. Nobody pays to appear here and we take no bookings.
