The Crystal Maze London says in one breath that it does not offer dedicated access shows, and in the next that it strongly recommends booking into its access shows. Both sentences sit in the same answer on its accessibility page. The free carer ticket is tied to those same access shows. So if you need one, the only reliable move is to ring Guest Services before booking anything, because the website cannot tell you whether the thing you need exists.
Everything below comes from the attraction’s own pages, read on 10 October 2026.
Where it is, and what it costs
It is at 22 to 32 Shaftesbury Avenue, W1D 7EU, two minutes from Piccadilly Circus and about ten from Tottenham Court Road. That matters because the experience moved from Angel some years ago and old write-ups still send people to Islington.
A standard ticket is from £47 per person. A VIP ticket is £52 and adds a souvenir photo and a gift, with the site claiming a saving of up to £19 per person, which is a comparison with buying the extras separately rather than a discount off the £47.
Family tickets are from £39.50 per adult, or £44.50 for the VIP version, and they come with conditions: school holidays only, a minimum of three tickets per order, at least one child ticket, and one adult aged 18 or over per team that includes children aged 9 to 16.
Age, teams and how long it takes
The minimum age is 9. You play in teams of up to 8 across four zones, Industrial, Futuristic, Medieval and Aztec, aiming to collect time for the Crystal Dome at the end. The front of the site says over 60 minutes of play. The accessibility page is more useful about what that actually involves: sessions can be physically demanding and require you to move around for approximately 75 minutes, with stairs and tight spaces.
Who cannot play
Pregnant guests are not permitted, because of the physical nature of the attraction. That is a flat no rather than a discuss-it-with-staff, so check before booking a hen party or a team day.
Full wheelchair access is not available, which the attraction attributes to the historic building. It says limited mobility adjustments can be made and that some adapted routes and games exist, but you have to discuss your requirements in advance. Assistance dogs are generally allowed but may need pre-approval, and they cannot go on the slides, through the transitional tunnels or into the dome. There is one accessible toilet, on the first floor by the bar.
Where the strobes are
The attraction lists its flashing light moments precisely, which is more than most venues manage. There is a camera flash at the green screen photo at the start, strobing on the Industrial Zone stairs, strobing between the first and second Future Zones, lighting in the tunnel on the way to the Crystal Dome, lighting in and around the dome itself during the main show, and a second camera flash for the manual photo taken after it.
Staff recognise the Sunflower lanyard for hidden disabilities, and say it can mean being brought forward through a queue, helped to a quiet area or allowed to skip a section.
The Crystal Maze LIVE Experience
- Address
- 22 to 32 Shaftesbury Avenue, London W1D 7EU
- Nearest
- Piccadilly Circus, 2 minutes. Tottenham Court Road, 10 minutes
- Hours
- By session, booked in advance. Allow about 75 minutes of moving around
- Booking
- Online in advance. Teams of up to 8. Stag, hen and corporate packages are sold separately
- Price
- Standard from 47 pounds per person, VIP 52 pounds. Family tickets from 39.50 pounds per adult or 44.50 VIP, in school holidays only, minimum 3 tickets per order including at least one child
- Standing
- The team game based on the television show, with Industrial, Futuristic, Medieval and Aztec zones leading to the Crystal Dome, in the West End
How to get in
Minimum age 9, with one adult aged 18 or over per team including children aged 9 to 16. Pregnant guests are not permitted. Full wheelchair access is not available. Strobe and flashing lights appear in six places. Free carer tickets are tied to access shows, which the site both denies and recommends, so contact Guest Services first
Where to go next
Prison Island is the closest comparison, and escape rooms cover the rest of the format.
Soho covers the streets around it.
Questions we get asked
Where is the Crystal Maze in London?
At 22 to 32 Shaftesbury Avenue, W1D 7EU, in the West End. Piccadilly Circus is a two minute walk and Tottenham Court Road about ten. It is no longer in Angel, where it used to be.
How much is the Crystal Maze London?
From £47 per person for a standard ticket and £52 for VIP, which adds a souvenir photo and a gift. Family tickets are from £39.50 per adult in school holidays, with a minimum of three tickets including at least one child.
What age do you have to be for the Crystal Maze?
9 and over. A team that includes children aged 9 to 16 needs one adult aged 18 or over with it.
How long does the Crystal Maze take?
The site advertises over 60 minutes of play, and its accessibility page says sessions require you to move around for approximately 75 minutes, with stairs and tight spaces.
Can you do the Crystal Maze if you are pregnant?
No. Pregnant guests are not permitted, because of the physical nature of the attraction.
Is the Crystal Maze London wheelchair accessible?
Not fully. The attraction says the historic building prevents full wheelchair access, though some adapted routes and games exist and limited mobility adjustments can be made if you contact Guest Services in advance. There is one accessible toilet, on the first floor by the bar.
Does the Crystal Maze have strobe lighting?
Yes, in six places: the green screen camera flash at the start, the Industrial Zone stairs, between the first and second Future Zones, the tunnel to the Crystal Dome, the dome during the show, and the camera flash for the photo afterwards.
Written by Robert J Wills, no. 428 in the guide.
Last checked 10 October 2026 against the venues' own published information. Nobody pays to appear here and we take no bookings.
