His Majesty’s Theatre: Three Sources, Three Age Limits for Phantom

Ask three sources what age Phantom of the Opera suits and you get three answers. Official London Theatre and ATG both say 8 and over. West End Theatre says 10 and over. British Theatre says seven and above, with parental discretion for seven to ten year olds. The two rules everyone agrees on are the hard ones: children under 4, including babes in arms, are not admitted at all, and anyone aged 15 or under needs a valid ticket and must sit with an adult of 18 or over.

Phantom is booking at His Majesty’s until 13 March 2027 and runs about 2 hours 30 minutes including an interval. We checked on 10 October 2026.

Two step-free entrances, and a disagreement about the seats

The theatre has step-free access from the Haymarket main entrance into the foyer and box office, and a second step-free entrance on Charles II Street that goes straight into the Stalls. There is one accessible toilet near the level access entrance, close to the Stalls seating.

The venue operator now publishes the exact seats, which settles it. LW Theatres lists three dedicated non-transferable wheelchair positions in the Stalls: E6 and E7, J6 and J7, and M6 and M7, all aisle seats. The spaces are 90cm by 90cm, which it says suits most standard manual and powered wheelchairs. Transferable seats are also in the Stalls, typically on the aisles on the low numbers side, because that is where the step-free access is. ATG, which also sells for the venue, describes four spaces in row S instead, so book through the seat numbers above rather than a row letter.

There is one accessible toilet, at the back of the Stalls, reached by the level access entrance on Charles II Street. It has a 4.137 metre footprint and is staffed by the welcome host team before the show, at the interval and on the way out, so you ask a member of staff at the back of the Stalls to open it.

The other toilets are worth knowing about: of the two Ladies inside the Stalls, one is step-free and the other has three steps, and the Gents is down 18 steps. The Champagne Bar and merchandise kiosk in the foyer both have step-free access, and staff will fetch things for anyone who cannot reach them.

If you need to bring medication, food, drink or medical equipment, the theatre asks you to speak to a manager on arrival before going through the security search. It notes that beyond first aid equipment it holds no medical equipment itself. Access hosts are trained to assist in an evacuation and are allocated specifically to customers with access requirements.

Wheelchairs and scooters can be stored in the foyer, and access hosts meet people on arrival. Assistance dogs are welcome, and staff will look after a dog during the performance if you ask in advance or when you arrive.

Hearing support

An infrared system provides headsets for people who do not wear hearing aids and neckloops for hearing aids on the T setting. There is an induction loop at the box office. Booking accessible seats online, and companion tickets where eligible, is done through the free access membership scheme rather than over the counter.

The cloakroom charges by item type

There is a cloakroom, and it prices clothing and luggage differently: £3 for clothing and £5 for bags and suitcases. Bags may be searched on entry and the theatre advises against bringing large luggage, though we found no published size limit.

One detail for anyone matching the building to a photograph: the name on the front still reads Her Majesty’s Theatre in many images, because it was renamed only on the accession of King Charles III. It is the same building.

The theatre does not publish a latecomers policy, which most West End venues do. The stage door number is 020 7850 8750 if you need to ask a manager directly. The nearest car park is Q Park on Cockspur Street.

Where to go next

The Lyric and the Lyceum publish comparable access detail, and the best West End shows covers what else is on.

Cheap theatre tickets covers getting in for less.